In mid-November 2018, City of New Brighton residents received a mailing to inform them about exterior water service line repair plans available through Service Line Warranties of America, SLWA. While the program is optional and is administered by SLWA, the City of New Brighton has authorized it to use the City logo since it has a partnership with SLWA. The City Council approved this warranty program in December 2017 and chose not to take any royalties from it, which means that the City has no financial interest in whether people take advantage of it.
If the City has no financial interest in it, why is it partnering with SLWA?
Many residents are not aware that buried water or sewer lines on their property are their responsibility. A broken or blocked water or sewer line can cost thousands of dollars to repair or replace. Residents are often not prepared for this unexpected expense and it’s typically not covered by the homeowners insurance. SLWA not only works to educate the residents but also provides a solution. The partnership allows SLWA to offer customers the most competitive monthly fee on available services.
I see there are complaints on the BBB site for SLWA/HomeServe?
Service Line Warranties of America and its parent company, HomeServe, are proud of their A+ ratings with the BBB. The BBB notes that the relatively small number of complaints (300 over the last 3 years) for a company the size of SLWA/HomeServe (3 million customers with millions of interactions and 1.1 million repairs over the same 3 year period) is one of the positive factors contributing to the A+ rating. Service Line Warranties of America and HomeServe take each customer concern seriously and work to resolve the issues to the customer’s satisfaction.
Service Line Warranties of America (SLWA), a HomeServe Company, has been named a 2018 Winner, Better Business Bureau® (BBB) of Western PA Torch Awards for Ethics. The award recognizes companies that display an outstanding level of ethics and integrity in all of their business dealings. Each year, companies of different sizes are selected from 28 counties in Western Pennsylvania to receive the BBB Torch Awards for Ethics.
To read the full story and more details about the SLWA’s Torch Award, please visit: https://www.homeserveusa.com/media/bbb-western-union-slwa-business-ethics
What other cities are in the program?
SLWA, together with its parent company, HomeServe USA, has partnered with over 475 leading cities, municipalities and utilities.
Currently these MN Cities are also in the program:
- Columbia Heights
- Falcon Heights
- Grand Rapids
- Lake Crystal
- Oak Park Heights
- Pelican Rapids
- St. Louis Park
- St. Michael
- Mounds View
You can read more information about SLWA and its partnership with the City of New Brighton here.