The City operates three utilities – Water, Sewer, and Stormwater. The Finance Department is responsible for utility billing. If you would like to make a payment over the phone please call 855-667-0983 (there are no additional fees to pay over the phone or with a credit card). If you have any questions regarding your utility bill please call 651-638-2129 or use our contact form.
The Utility Financial Assistance Policy is designed to give limited financial relief to low-income single-family homeowners' water and sewer bill. It is recognized that some homeowners could experience long-term reductions in their personal income due to economic downturns, job loss, etc. As such, the Utility Financial Assistance does not have a benefit expiration date as long as applicants continue to meet eligibility requirements. Click here to find out if you qualify.
City Council has adopted a plan to achieve 100% replacement of all meters by the end of 2020. If your meter has not been changed out, click here to schedule an appointment or call Utility Billing at 651-638-2129. The available time slots for appointments are Monday through Friday, 8:00 am, 9:00 am, 10:00 am, 11:00 am, 12:30 pm and 1:30 pm. The appointment block is 1 hour. Someone 18 years of age or older must be present during the entire appointment.
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The “Change for the Better” program collects “change” to be used for improvements to New Brighton parks, Parks and Recreation program scholarships, or Parks and Recreation program enhancements. Participants in this program authorize the city to round up their quarterly utility bills to the nearest dollar or add a fixed donation amount. To enroll in this program please complete the Change for the Better Form.