We are unable to obtain a read from your water meter. Most likely, the transmitter device that allows us to read your meter remotely is no longer working. Please contact Utility Billing at 651-638-2101 to schedule an appointment for us to fix the issue.
The appointment should only take about 30 minutes and the $125 No Read Fee will be removed if the appointment is completed within 6 months.
Meter reads are obtained by one of the following methods:
The method is determined by the age of your meter. The City started the process of installing new meters in the fall of 2018. All meters will be replaced and switched to the radio remote method by the end of 2020.
Below is the 2020 mixed rate plan for quarterly utility bills, effective January 1, 2020:
Single-Family, Two-Family, and Townhome Residential Properties:
Water: $3.48 per 1,000 gallons
Sewer: $5.13 per 1,000 gallons
Street Lights: $10.73 per quarter
Storm Water: $17.40 per quarter
Recycling: $9.00 per quarter*
The flat rate quarterly charge, which includes up to 8,000 gallons, is $27.84 for water and $41.04 for sewer.
*Beginning in 2020, single-family residential properties will be charged $9 per quarter on the utility bills for recycling
services. This is not a new charge; the City has contracted for residential recycling services for many years. The cost of this
service was previously assessed and collected through the Ramsey County property tax system. This change was made to
save operating costs associated with managing these assessments with Ramsey County.
All Other Properties:
The flat rate quarterly charge, which includes up to 8,000 gallons, is $35.84 for water and $55.36 for sewer.
The City bills residential sewer usage based on the winter quarter billing method. The winter quarter is used to establish sewer charges through the rest of the year because it provides a fair measure of normal usage and avoids seasonal factors such as lawn sprinkling.
The City is divided into three billing districts. The first digit of your account number determines your billing district.
|District Number||Winter Quarter|
|1||November - January|
|2||December - February|
|3||January - March|
It is important to note that the utility charges are the responsibility of the property owner no matter who is living there. It is a good idea to make sure any past due utility charges are addressed by your title company or real estate agent.
When buying or selling a home in New Brighton, notify us of the change by using this moving form or calling the Finance Department at 651 638-2101. A final meter reading will be scheduled on or near the closing date. Once the final read is taken a final bill will be processed for the former owner. After this bill has been prepared the new owner information will be added to the account. If it is a new home, the Utility Billing staff will make sure the account is created and the billing started.
New Brighton’s water restriction program has different levels and the level of the ban will be based on daily water usage monitored by the city, a ten-day weather forecast, pumping capacity and other factors.
While the green level ban is in place, New Brighton residents using municipal water are restricted to an odd/even watering ban. Residents of even numbered homes may water only on even numbered days of the month. Residents of odd numbered homes may water only on odd numbered days of the month.
While the yellow level ban is in place, New Brighton residents using municipal water are still restricted to an odd/even watering ban. However, a time of day watering ban is also enacted, prohibiting watering from 6:00am to 9:00pm each day. In addition, New Brighton residents are prohibited from filling swimming pools and residential car washing. Water monitors are actively deployed and violators are ticketed.
While the red level ban is in place, all outdoor water use is prohibited including all sprinkling and watering, filling swimming pools and residential car washing. Water monitors are actively deployed and violators are ticketed.
Certification occurs when a resident has a balance over a $100 that is 90 days or more overdue as of the last Council meeting in November of each year. This amount is removed from the property owner’s water bill and sent to Ramsey County. Ramsey County will add this amount, in addition to a penalty charge, to the property taxes. Once certified, any payment that an owner would like to have applied to the certified amount, must be paid directly to Ramsey County.
The best way to determine if you have a leak is to turn off all faucets, showers, dishwashers, or anything that uses water. Read the meter, then wait 30 minutes and read it again. If the reading on the meter increased, you may have a leak and will need to contact a plumber.
The best way to keep your utility costs down is to conserve water.
Here are some suggestions how: